At ScalpHeal, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

• Returns are accepted within 7 days of delivery.
• The product must be unused, unopened, and in its original packaging.
• Proof of purchase (e.g., receipt or order confirmation) is required.

2. Non-Returnable Items

• Products that have been opened, used, or tampered with are not eligible for return.
• Free gifts or promotional items cannot be returned.

3. Damaged or Incorrect Items

• If you receive a damaged or incorrect product, please notify us within 24 hours of delivery.
• We will arrange a replacement or refund after verification.

4. Return Process

• Contact our customer support team at Contact@scalpheal.pk to initiate a return.
• Provide details and images (if applicable) of the item for verification.
• Upon approval, we will guide you on how to return the product.

5. Refund Policy

• Refunds will be processed once the returned item is received and inspected.
• Processing time for refunds is 5-7 business days.

6. Return Shipping Costs

• If the return is due to a damaged or incorrect product, we will cover the return shipping costs.
• For other reasons, the customer is responsible for the shipping charges.

7. Cancellation Policy

• Orders can be canceled within 24 hours of placement. After this, the order will be processed and shipped.